Find out why...

Introducing an evolution in real-time charging, billing & customer management.

Now you can provide the digital experience your customers expect.

Digital services are at the centre of our lives. They're immersive. They're continuous. They're moving faster than ever. And your customers are impatient, expecting a valuable experience that evolves at their pace. One that allows more flexibility and choice. Instant access to more services and offers. More control over costs. More value (that they're willing to pay for). And the option to pay the way they want to. Wherever and however they want to. Of course, this evolution makes managing accounts, charging, and launching the new services that customers demand increasingly complex. But, it needn't be. Not anymore.

Find out why...

Clients we work with

Client - ACN
Client - BT
Client - Eircom
Client - GoGo
Client - Telefonica O2
Client - TalkTalk Business

Complex real-time charging, policy & customer management.
Simply redefined.

We're redefining real-time charging, policy and customer management for digital service providers. We offer end-to-end Cloud-based products and managed services designed specifically for your needs.

Products to help you transform your customers' experience by simplifying and assuring the delivery of your services. Products designed to help you reduce costs, complexity and risk. That can be implemented via standards-based web services without affecting your current business-critical systems. Products that are compatible and extend what you already have in place. That are flexible, scalable and available on a pay-as-you-grow basis. That will help you launch and charge for your new products faster than ever. That are proven to take you from a single service to multiple services, all on one product. That will simplify and change the way you do things for your customers. Forever.

Simple as that. Here's how...

Calling all MVNOs...
Take your brand to a higher level with our proven product.

Now you can capture your customers' attention. Create a closer relationship with them. Personalise it. Evolve it beyond just voice and messaging packages to triple- and quad-play services. Feed their increased desire for, and consumption of, data services and content, serving all the devices that connect people and their lives. How?

Simple. Our extensive, fully managed customer management, real-time charging and billing platform is designed specifically to support your needs as an MVNO. It helps you rapidly launch products that attract the market segments and valuable customers that network providers can't reach.

As an MVNO, it's your brand that captures their attention. To succeed, you need a partner that knows how to get you to market. If you're a new MVNO or have already launched and need to add new digital services, we take care of the entire revenue and customer management infrastructure for you. So you can focus on running your business.

We deliver everything you need to anticipate and adapt to your customers' demands for the latest digital services. We provide a comprehensive BSS product with the transparency and simplicity you need, while reducing your costs, complexity and risk. And as it's completely Cloud-based, as you grow, you have the flexibility to host more brands and reach even more customers.

Here's what it includes.
And, more importantly, what it can help you do...

Convergent Billing

Convergent Billing

All usage. All services. All on one bill. Enabling your customers to understand their services and manage their experience has never been so easy.

Today, devices exist in a shared world and the way customers behave is changing. They are consuming vast amounts of content and demanding increasingly connected homes and lives. Powered by the Cloud-based MDS Customer Management Platform (CMP), our agile, cost-efficient convergent billing product offers you real-time price plan customisation and the first-class experience your customers expect from you. For example, you can combine consumer, SME, enterprise and government or M2M business operations all on one system. Manage multiple contract-types and gain a holistic view of your customers' billing data to generate a single invoice, with detailed, transparent billing information on all services.

Real-Time Rating & Charging

Real-Time Rating, Charging & Policy

Innovative, flexible rating. Create exciting service offers that give your brand the leading edge - fast. For even the most complex data and content services.

Enjoy standards-based multi-dimensional rating capabilities to support custom price plans, flexible bundles and discounts to give your brand the competitive edge. Our Cloud-based products deliver centralised real-time charging for any service over any network, for the MVNO model that meets your business objectives, to handle growing volumes of transactions in real-time. So whether you're charging for 2G, 3G and 4G mobile voice and data, fixed wire, VoIP or anything else, now you can rate and bill services, sessions and usage - and stand out from the rest.

Customer Managment

Customer Management

Speed. Flexibility. Agility. From a single customer to a large enterprise. This is the way customer management was always meant to be.

Our comprehensive Cloud-based platform is an integrated real-time charging, policy and customer management product on a unified database for convergent services. Quite simply, it's an end-to-end business support system (BSS), enabling fast, flexible communications and IT service delivery.

Our innovative CMP delivers a holistic, 360-degree view of your customers and their services. As a result, it can significantly improve call-handling times, reduce costs and enable one point of contact for customer enquiries that span multiple products and services. And, of course, vastly improve the customer experience.

The platform includes fully integrated fulfilment, real-time charging, policy management, analytics, customer management and self-care capabilities. It allows you to rate and bill multiple services, however complex. Oh, and you no longer need to wait months to introduce new products to your customers. With MDS, you can do it in hours.

Analytics

Analytics

Learn more about what your customers need with powerful business intelligence. Now it's easier to anticipate and respond to what your customers really want.

Get more from customer data without prohibitive infrastructure and IT costs. With one view of the customer, benefit from powerful integrated business analytics via our secure Cloud-based platform. Choose what information you want to analyse and gain a deeper understanding of your customers' behaviour and characteristics.

But it's not just about information. It's about how you use that knowledge to strengthen your customer relationship. Increase your profitability. Learn more about what services your customers like. Reduce risk through assured monitoring, validation and process integrity. Reduce cost by eliminating poor performing offers. Use that knowledge to reinforce your brand. Our Online Analytics provide you with 24/7 access to the insights you need. Quite simply, you can quickly recognise ways to engage with your customers. And improve your profitability faster.

MDS Product Centre

MDS Product Centre

All your goods, services and subscriptions in one place. Now you can bring big ideas to life in hours and days (not weeks and months).

MDS Product Centre is an easy-to-use Cloud-based web application that serves as one dynamic product catalogue for all your sales channels, web portals, back office order capture and CRM systems. Merchandise, describe and categorise any type of product or service. Set prices and create services to support different markets, channels and more. You choose. You set the criteria for more control. Which means organising price plans, packages, bundles, compatible products, and the 'next best offer' is simple.

And as for launching new products for your brand, it's never been faster. You can even analyse data with standard database and MIS tools. With MDS Product Centre it's easy.

MDS Product Centre

Multi-Tenancy

Less than 100,000 subscribers? We've got the CMP designed for your brand. And it couldn't be easier to set up and use.

If you've a start-up or growing digital service provider looking to launch your brand into new verticals rapidly, our multi-tenancy CMP product is designed for you. It includes packaged and out-of-the-box features from our comprehensive Cloud-based CMP platform. Sophisticated offline rating and billing capabilities. A user interface to manage end customers effectively. And a number of pre-integrated interfaces. All operated and supported within a managed service. Simple, fast to market and ready to go.

Our proven solution helps you extend your brand, so you can enter new markets quickly. We provide the entire platform, partners and processes you need to fast track your business growth. Reduce risk. Test out new business models, get new solutions live and stand out from competitors - fast. Right now. Without having the upfront costs for infrastructure and software or lengthy, complex implementation. With our multi-tenancy CMP, your brand can be up and running in just days. Better still, it's completely flexible, so as your business grows, the solution can grow with you.

Ready to extend your brand, take on the market and strengthen your relationship with your customers?

Calling all network providers...
Complementary products that fit simply into your existing ecosystem.

Your customers want more from you than all-you-can-eat data. They expect more variety to support their active lifestyles. These new services can change lives and serve as a gateway to a better life. That's why you need to move beyond simple 'cost-plus' pricing to 'value based' pricing for the digital services they want.

While your current business support system (BSS) has taken you far, you need to pick-up the pace. We can help accelerate your entry into adjacent markets and transform your offering. We can support your plans for the smart marketplace, where you can now anticipate customer needs. Best of all, this is delivered as a managed service. We act as your strategic partner, helping you innovate, support growth and increase your capabilities as a digital services platform provider – fast and cost-effectively. In short, we help you to monetise the services that impact your bottom line.

Our solutions offer the flexibility and agility you need to reshape the relationship you have with your customers, providing them with transparency and simplicity. As a result, we enable you to become the partner of choice for consumers, SMEs, enterprise customers, MVNOs, M2Ms, Cloud service providers and OTT clients.

We give you the opportunity to take your BSS environment in a new direction, allowing you to become a digital service provider. Products that are standards-based, compatible and extend your existing solution. We'll work closely with you to find the best service or combination of services to underpin your business strategy. And, as our products are completely Cloud-based, each one complements your current infrastructure, with no impact on your existing IT stack.

Here are just some of the solutions you can choose from.
And, more importantly, what they can help you do...

Convergent Billing

Convergent Billing

All usage. All services. All on one bill. Engage customers, exceed expectations and simplify the experience.

Whether you're a provider of diversified services, platforms, transaction-based services or all three, with converged billing there are more opportunities for the taking. Driven by the Cloud-based MDS Customer Management Platform (CMP), our agile, cost-efficient convergent billing product offers you real-time, post-paid and hybrid price plan customisations, giving your customers the unparalleled range of options they expect from a market leader.

For example, you can combine consumer, SME, enterprise and government or M2M business operations on one system. Manage multiple contract-types and services providing one comprehensive account structure. Give your customers more control and clarity with a holistic view of their use through one single invoice, with detailed, transparent billing information on all services.

Real-Time Rating & Charging

Real-Time Rating, Charging & Policy

High-performance, flexible rating. The advanced tools to supplement your investment and get ahead in the market. Supporting the most complex data and content services.

Pricing affects your bottom line. You have to get it right. Which is why you need an agile Cloud-based, standards-based, flexible platform that allows you to respond quickly to customer demand and innovate in real time. With MDS, you have multi-dimensional rating capabilities to support custom price plans, flexible bundles and discounts. Our products deliver centralised real-time charging and dynamic offers for any service over any network and handle growing volumes of transactions in real time. So whether you're charging for 2G, 3G and 4G mobile voice and data, fixed wire, VoIP or anything else, now you can quickly rate, bill and bundle services, giving you the edge over your competitors.

Customer Managment

Customer Management

Speed. Flexibility. Agility. From a single customer to a large enterprise. This is the way customer management was always meant to be.

Our comprehensive Cloud-based platform is an integrated real-time charging, policy and customer management product on a unified database for convergent services. Quite simply, it's an end-to-end business support system (BSS), enabling fast, flexible communications and IT service delivery. It runs alongside your existing platforms to ensure a rapid integration into your current environment.

Our innovative CMP delivers a holistic, 360-degree view of your customers and their services. As a result, it can significantly improve call-handling times, reduce costs and enable one point of contact for customer enquiries that span multiple products and services. And, of course, vastly improve the customer experience.

The product includes fully integrated fulfilment, real-time charging, billing, policy management, analytics, customer management and self-care capabilities. It allows you to rate and bill multiple services, however complex. Oh, and you no longer need to wait months to introduce new products to your customers. With MDS, you can do it in hours.

Analytics

Analytics

Learn more about what your customers need with powerful business intelligence. Now it's easier to anticipate and respond to what your customers really want.

Get more from customer data without prohibitive infrastructure and IT costs. With one view of the customer, you can now benefit from powerful integrated business analytics via our secure Cloud-based platform. Choose what information you want to analyse and gain a deeper understanding of your customers' behaviour and characteristics.

But it's not just about information. It's about how you use that knowledge to strengthen your customer relationship. Increase your profitability. Learn more about what services your customers like. Reduce risk through assured monitoring, validation and process integrity. Reduce cost by eliminating poor performing offers. Our Online Analytics provide you with 24/7 access to the insights you need to recognise the opportunities to engage with your customers and improve your profitability.

MDS Product Centre

MDS Product Centre

All your goods, services and subscriptions in one place. Now you can bring big ideas to life in hours and days (not weeks and months).

Did you know that your OTT competitors get three times the number of products to market in the time it takes you to launch just one? Real-time services drive impatience. So to thrive in today's digital marketplace you need the agility to innovate at lightning speed. Now you can.

MDS Product Centre is an easy-to-use Cloud-based web application that acts as one dynamic product catalogue for all your sales channels, web portals, back office order capture and CRM systems.

No need to spend weeks hard coding. It fully integrates with product and billing platforms to bring your ideas to market quicker and more cost effectively than ever before. Merchandise, describe and categorise any type of product or service. Set prices and services to support different markets, channels and more. You choose. You set the criteria for improved management and to bring more variety to your customers. Which means organising price plans, packages, bundles, compatible products, and the 'next best offer' is simple.

And as for launching new products, it's never been faster. You can even analyse data with standard database and MIS tools. With MDS Product Centre it's easy.

MDS Product Centre

Multi-Tenancy

Less than 100,000 subscribers? We've got the CMP designed for your business. And it couldn't be easier to set up. And start using. Simple.

If you've a start-up or growing digital service provider looking to launch your brand into new verticals rapidly, our multi-tenancy CMP product is designed for you. It includes packaged and out-of-the-box features from our comprehensive Cloud-based CMP. Sophisticated offline rating and billing capabilities. A user interface to manage end customers effectively. Comprehensive pre-integrated interfaces. All operated and supported within a managed service. Simple, fast to market and ready to go.

Our proven solution helps our clients to enter new markets rapidly. We provide the entire platform, partners and processes you need to fast-track your business growth. Reduce risk. Test out new business models, get new solutions live and stand out from competitors – fast. Right now. Without having the upfront costs for infrastructure and software or lengthy, complex implementation. With our multi-tenancy CMP, you can be up and running in just days. Better still, it's completely flexible, so as your business grows, the solution can grow with you.

Ready to complement your existing platform and transform your relationship with your customers?

Ready to transform your
relationship with your customers?

Talk to us

Find us

MDS

The Point,
Birchwood Boulevard

Warrington, UK
WA3 7WD

Call us

+44 (0)1925 462 300

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