People Stories

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Here at MDS we know that everyone we employ is different and has their own unique story to tell. It’s our people that make MDS a success and we regularly recognise the contribution that they make.

Read some of our stories here:

Donna – Billing Application Analyst

Having spent a few years analysing merchandising and sales numbers in retail, I was looking for a new challenge so joined MDS in March 2016 as a Billing Application Analyst. MDS stood out for me from the moment I applied - it was the professionalism, good work/life balance and flexible hours. 

MDS care about their people and that really appealed to me.

My role is customer-facing and is super varied! We receive lots of requests from our customers – anything from billing issues, pricing issues, issues with configuration and then requests for reports. It’s really interesting to understand what the customer needs and then we design, run and reconcile the report for them. I’ve needed to learn a number of new applications since I joined and day-to-day I use a several different systems, so it’s been a real learning curve. 

I received excellent training and I have a great team leader who supported me, as well as a team who have lots of experience and are happy to share their knowledge.

Every day is different and there’s no time to get bored!  You really do need drive and ambition to work in this role. I pick out the customer requests to work on that I know will challenge me and that I can learn from.

The team is super friendly. There’s a range of ages, but we work well together and arrange team nights out. There are also company social events to get involved with. I would highly recommend MDS; it’s a great company to work for and you’ll learn so much.

Donna

Amanda - Head of HRD

Having experienced the buzz of working within Human Resources during a retail graduate programme, I decided to return to university to complete my CIPD qualifications and from there worked in a number of HR roles. This enabled me to experience all aspects of HR, including performance management, leadership development, business partnering and multi-site management. Having more recently worked within telecoms at Plusnet and BT in senior HR positions, I decided to join MDS in 2015.

Coming to MDS gave me the familiarity of the telecoms industry but a new challenge of working in a smaller organisation where I could improve, shape and grow the HRD function.

My role here is to lead the people agenda, from how we recruit, on-board, manage performance and develop our people, through to initiatives around health and safety, wellness and engagement. In my first 6 months, my team was recognised with the team of the quarter award to acknowledge the work that we’ve done in transforming the function. 

Our team is open, approachable and experienced. There’s a sense of camaraderie across both of our sites and there is a real opportunity to be creative and make a difference, which I’ve experienced myself. There’s a growth agenda and a desire for us to continually improve, which is great.

For me, it’s all about working hard and enjoying yourself at the same time.

If you can dream big, get stuff done and have fun at the same time then I think you will find yourself fitting in well at MDS.

Amanda

Ian - Service Delivery Manager

I joined MDS back in 1995 (when it was part of Martin Dawes Telecommunications) initially working in the customer services team, handling customer enquiries. It gave me a great understanding of the telecoms business and our DISE system, which is now called CMP. I became more interested in understanding the system so I moved into the Business Support team, which is where my career really took off. I was lucky enough to be involved in some great projects which allowed me to travel overseas, as well as spending a year on a customer’s site in the UK.

At MDS, I like the way that we work – being a smaller company, you can get things done and there is a team effort, especially when there is an issue to sort out.

I’ve done a number of roles in my time at MDS, including Team Lead, Account Manager and, for the last two years, Service Delivery Manager. I ensure that as a Managed Service we deliver our Contractual and Service Level commitments to customers. I have daily calls with customers to ensure that our system is running and that there are no issues, so it is a very customer focused role. 

I really enjoy being able to use my own judgement and make decisions myself to ensure that customers are being looked after.

If you’re thinking about joining MDS then I would say: Prepare to be busy! There’s a lot to learn, especially if you are new to the industry, but we have some experts here who will help and support you. We have some great customers too. You are given the freedom to make decisions and there are opportunities to progress, which has been great for me!

Ian