We're MDS.

We're a leading provider of Cloud solutions for convergent real-time charging, billing and customer management.

We're here to empower you. To enable you to profitably sell any service. Anywhere. To anyone. In any market.

In fact, we're redefining convergent billing and customer management for digital service providers. How? By simplifying and assuring the delivery of complex services.

Our groundbreaking approach helps you to monetise and bill any product and service rapidly and accurately. Our managed service solutions provide you with unrivalled support and deliver a low total cost of ownership, with a single platform that enhances your customer's experience.

Headquartered in the UK, our managed service solutions support customers across Europe and North America.

Customers we have worked with

Some of the leading names in the telecommunications industry choose to work with us. Again and again. Why?

Our customers continuously benefit from the outstanding experience, commitment and initiative of our hard-working Team. And, of course, our innovative products.

Strong relationships between our people mean we can reach an exceptional level of trust. So each of our customers knows we have their business objectives at the heart of our time and effort.

That's why we have established partnerships with many of the key operators in the international market, including BT, Telefonica UK, Gogo and TalkTalk Business. By working closely together to address business needs, we have dramatically reduced their operational costs, improved standards of customer care and helped grow their subscriber base and profits.

Here are just a few of the clients we work with:

Client - ACN
Client - BT
Client - Dixons Carphone
Client - Eircom
Client - Telefonica O2
Client - TalkTalk Business
ACN Europe

Headquartered in the Netherlands, ACN relies on the integrated technology solutions provided by MDS to help deliver multi-play services in 18 European countries, using one centralised billing implementation – MDS Customer Management Platform (CMP). ACN also used the extensive configuration features within CMP to launch its new MVNO quickly - JOi Telecom.

BT Business Mobile

BT chose our assured Managed Service to support its re-entry into the UK mobile market. The fixed-line and mobile telecoms operator sought a partner who could provide a complete end-to-end solution. As a result, BT now benefits from MDS technology, services and expertise for its corporate mobile customer base. We also support the needs of multi-national business mobile customers for BT Global Services and M2M services for BT Redcare.

Dixons Carphone

iD, the new MVNO from Dixons Carphone is being managed on MDS’ leading billing and customer management solution, CMP and operating on the Three network. This gives Dixons Carphone a unique advantage over its competitors, with its solution enabling them to build exciting new propositions for customers which can be rapidly deployed using the dynamically configurable platform.

eircom Business

eircom is the largest indigenous technology company in Ireland, providing fixed-line, data and mobile services in Ireland to approximately 2.4 million customers. eircom Business is using the MDS Customer Management Platform (CMP) to enable services to the business and government sectors. The long-term partnership includes integrated analytics for a comprehensive online overview, to help inform key business decisions across all types and sizes of organisations, and better manage mobile costs.

Telefónica UK

Telefónica UK chose the MDS integrated billing and customer management platform for its O2 brand. The comprehensive platform provides an extensive range of capabilities and web services that enable the company to deliver complex convergent services to millions of its corporate and SME subscribers, as well as to more than a million machine-to-machine (M2M) subscriptions. O2 further enhances the business customer experience through our sophisticated self-service and e-billing capabilities.

TalkTalk Business

TalkTalk Business, one of the UK’s leading providers of network, telecoms and broadband solutions in the B2B market, chose the MDS Customer Management Platform, CMP to deliver a wholesale billing solution. The MDS platform provides a consolidated view of all revenue and product data, enhancing the ability to deliver an improved customer experience and creating a single view of partner value to help drive improved decision making and insight.

Mark Edwards | Chief Executive Officer

Mark joined the business as CEO in 2013, taking us into an exciting future as we enter new global markets. His blue-chip technology experience and reputation as 'growth CEO' have become established over the last 14 years, as he has led the rapid growth of a number of mobile businesses. Most recently, this includes Mformation, a company that Mark grew from a start-up to a global leader in mobile device management, supplying Tier 1 customers, and Aylus Networks, a leader in mobile video technology.

As CEO, Mark enables us to consolidate our current leadership status in BSS and managed services while moving into new industries to address the challenges of a rapidly converging telecoms sector.

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Barry Dowd | Senior Vice President - Managed Service

Barry is responsible for the overall commercial service relationship with our customers. He has gained over 25 years' extensive leadership experience in managing customer care and experience teams in the telecommunications and IT service provision industries. Today Barry leads the MDS Managed Service operation, which supports customers 24/7, 365 days a year.

Between 1983 and 1993 Barry was also a professional Rugby League player for Widnes RLFC, during which time they became World Club Champions and he collected many honours within the game. The commitment and experience gained from involvement in top-flight sport is now focused entirely on our customers!

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Jennifer Fellows | Senior Vice President - Product Management & Marketing

Jennifer manages product evolution and marketing for our billing and real-time charging solutions. She has more than 20 years' experience in telecoms BSS, real-time charging, mediation and customer management systems. Prior to joining us at MDS, Jennifer held director and VP roles at major billing players, including bcgi, Argent Networks and CSG International, where she oversaw the global deployment of products and exceeded revenue targets.

She is an experienced and knowledgeable industry expert, speaking at many conferences and publishing thought-leading industry articles on the key billing and charging market issues.

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Gary Haynes | Chief Operating Officer

Gary has over 20 years of commercial IT experience, working exclusively for enterprise product vendors, software houses and consulting service providers. His expertise spans a range of domains, including software engineering and quality, solution architecture, business development, large-scale programme delivery and outsourcing.

Prior to joining us at MDS, Gary was European Director of Delivery for the Outsourced Product Development group of Hitachi Consulting. He spent six years working for IBM and IBM business partners, driving solutions for enterprise service oriented architectures, as well as call centre, application and data centre optimisation.

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Russell Hunt | Chief Financial Officer

Russell heads up our financial operations. He is the conscience of the business, ensuring we take commercially viable decisions.

A Chartered Accountant with over 20 years' experience across a variety of sectors, Russell joins MDS from Agrivert Group Ltd where he was Group Finance Director. Prior to working at Agrivert, he was Group Finance Director at Sorex Holdings Ltd, where he helped the group deliver an impressive track record of profitable growth before subsequently being acquired by BASF Plc in 2008.

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Ben McCafferty | SVP of Sales & Alliances

Ben heads up the global Sales teams and brings over 20 years' experience in sales, supporting global technology providers in the telecommunication sector. To ensure we deliver the very best in quality and satisfaction, he also leads the Account teams that focus on developing long-term, mutually beneficial relationships with our customers and partners.

Ben joins MDS from Redknee where he was Head of Sales and responsible for growth in the Middle East and Africa. Prior to this, he was VP Global Sales for Volubill. Ben will engage service providers in thinking about how they will approach digital transformation, which includes a focus on the increased demand for Managed Service and cloud. Partners will also be a key area of focus, to deliver even more value to MDS customers.

He is looking forward to supporting MDS' customers and driving international growth with strategic partners.

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Martin Dawes | Founder and Chairman

Founder of the Martin Dawes Group of Companies, and Chairman of MDS, Martin has played a pivotal role in pioneering the UK's mobile industry. He has retained an active involvement in the industry for over three decades. Martin is one of the UK's few telecoms entrepreneurs to achieve such a high level of consistent success across the whole spectrum of the sector.


Dewi Thomas | Vice Chairman

Dewi first joined the Group in 1987 as finance director of Martin Dawes Telecommunications (acquired by BT Cellnet). He led the formation of Martin Dawes Systems (now MDS) in 1999 and has developed the brand into a strong business solutions company through organic growth and strategic acquisitions.


Simon Blagden, MBE | Non-Executive Director

Simon has over 20 years' experience in the UK telecoms and IT industry and since 2004 has been Non-Executive Chairman of Fujitsu Telecommunications Europe Limited and is a member of Fujitsu UK's leadership team.

In 1995 he joined the main board of The Quante Group as International CEO and led the sale of the company to 3M in 2000.

In 1997, Simon was appointed Member of The Order of The British Empire for Services to UK Business and Export.


Mark Edwards | Chief Executive Officer

Mark joined the business as CEO in 2013, taking us into an exciting future as we enter new global markets. His blue-chip technology experience and reputation as 'growth CEO' have become established over the last 14 years, as he has led the rapid growth of a number of mobile businesses. Most recently, this includes Mformation, a company that Mark grew from a start-up to a global leader in mobile device management, supplying Tier 1 customers, and Aylus Networks, a leader in mobile video technology.

As CEO, Mark enables us to consolidate our current leadership status in BSS and managed services while moving into new industries to address the challenges of a rapidly converging telecoms sector.


William J. Kelly | Non-Executive Director

Bill Kelly has been a Non-Executive Director of MDS since 2007, and this is one of a number of executive positions held across several organisations. He is Non-Executive Director of Lavastorm, a data analytics company based in Boston, MA USA and part of Martin Dawes Holdings. Bill was also a board director is SAIC.


Andrew Taylor | Non-Executive Director

Andrew has over 23 years' experience across multiple industries and sectors, and is currently the Group CEO of Nomad Digital.

In 2003 as CEO at Intec Telecom, a publicly listed software and services business with operations in over 45 countries, Andrew led the transformation of the business into a major global player, delivering significant stakeholder value through the sale of the business to CSG Systems for $380m.


Accreditations

You operate in a highly dynamic and challenging environment. To succeed and prosper, you need the highest quality products and solutions. That means we have to deliver to the highest standards in order to maintain our position in the market. And that's not something we take lightly.

At MDS, we support customers to enable them to comply with the latest regulations for product excellence. We're committed to the quality of our products and services, observing best practice and upholding the very highest standards in everything we do. As a result, we have achieved accreditation with the industry's leading bodies, including:

Information Technology Infrastructure Library (ITIL)

ITIL is the most widely adopted approach for IT service management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to businesses. ITIL advocates that IT services must be aligned to the needs of your business and underpin the core business processes.

ITIL has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS), HSBC bank and Disney™. ITIL is also supported by quality services from a wide range of providers, including examination institutes, accredited training providers and consultancies, software and tool vendors and well known service providers such as IBM, Telefonica UK, HP and BT.

ISO

ISO 9001 is by far the world's most established quality framework and sets the standard, not only for quality management systems, but management systems in general.

All our business and operational processes are developed and implemented to comply with ISO 9001:2008 to help meet your strategic business needs and ensure we deliver real operational advantages.

We maintain compliance and accreditation with ISO27001:2005, the best-practice specification that helps businesses and organisations throughout the world to develop an Information Security Management System (ISMS).

In addition, we're accredited with ISO22301 Business Continuity Management.

SSAE 16

SSAE 16, also called Statement on Standards for Attestation Engagements 16, is a regulation created by the Auditing Standards Board (ASB) of the American Institute of Certified Public Accountants (AICPA) for redefining and updating how service companies report on compliance controls.

We maintain annual SSAE 16 Certification for our Managed Service operation, to confirm that our control objectives and control activities have been examined by an independent accounting and auditing firm.

TeleManagement Forum

TM Forum is the largest global trade association focused on bringing together the digital ecosystem, including communication service providers, digital service providers and enterprises, working with our members to enable an open digital world.

There are more than 900 member companies today who have joined the TM Forum. These member companies are widely recognised as industry leaders and they represent every major region around the world. The Forum members help shape the future by collaborating with other members on the development of best practices, standards and tools like APIs that support a vibrant and open digital ecosystem.

We have been a member of the TM Forum since 2005.