Awards & Associations
Recognition for our work
As an innovator and industry leader, MDS continues to receive widespread industry recognition for its role in Managed BSS Services. Here are some of our recent awards.
Sunday Times Profit Track 100
MDS has been ranked as 40th on the Sunday Times PwC Profit Track 100, ranking Britain’s top 100 private companies with fastest-growing profits over the last three years, and was fourth in the northwest region, with an average profit growth of 71% - outperforming the top 100 average.
The Sunday Times Profit Track 100 ranks Britain’s 100 private companies with the fastest-growing profits over the last three years of available audited accounts. Despite tough economic conditions, the top 100 companies in the league table grew by an average of 70% a year to combined profits of £1.2bn in the latest accounts. The northern region featured the second highest number of companies in the table (22), and had the largest number of companies outside of London in the table. 14 companies from the northwest featured in the top 100.
Consumer Service Innovation
In June 2010 MDS accepted the Global Telecoms Business Consumer Service Innovation Award for our work with Aircell. “We continue to help our customers as they become more innovative with customer care and operational excellence. This award provides independent validation of our leadership in this space,” said Dewi Thomas, Managing Director of MDS. “Combined with our success in helping Aircell meet its stringent customer service standards, this independent endorsement of the project demonstrates how our focus on the customer experience resonates with the industry.”
“As Aircell continues to roll out our inflight connectivity it is essential to ensure seamless customer care. The delivery of such a unique service has required us to innovate at all levels,” said Paula Niemczyk, Director IT Design and Development of Aircell. “By working with Martin Dawes Systems we have been able to not only meet our expectations from an operational perspective, but deliver a fantastic experience to the passengers who use Gogo.”
In presenting the Awards, Alan Burkitt-Gray, editor of Global Telecoms Business, commented: “Each year we’ve seen that the industry is working harder and harder to deliver exciting and innovative services to its customers worldwide. Congratulations to Martin Dawes Systems and Aircell. The industry is seeing a wave of innovation which is making a huge difference — to the companies working in the industry and to all of us in business and as consumers. They are making such a difference to the world.”
Business of the Decade
MDS won the Business of the Decade award (1999-2009) from The Guardian and North West Regional Development Agency in recognition of our contribution to the development of Warrington as a centre for business excellence and innovation. Commenting on the award, Gary Steen, technology director, MDS said: “We’re delighted to receive this award because the standard of Warrington businesses is so high. The last decade has seen us become an international force while we’ve retained roots in the area. Our success is driven by our innovative technology solutions and the energy and enthusiasm of our people in helping global telecom companies run their businesses.”
World Billing Award
Our work for BT Fusion received the Best Billing Implementation Award at the 2006 World Billing Awards. Organized by IIR, the awards were endorsed by the then Global Billing Association, which subsequently integrated with the TMForum.
We extended our relationship with BT Mobile in 2005 to support BT Fusion, the world’s first true fixed-mobile convergence service. MDS developed a convergent billing solution for BT Fusion’s business customers as part of its managed service solution.
Describing the role played by MDS in BT Fusion, BT Mobile’s Head of Service Management said: “The smooth launch of BT Fusion for business comes back to one of the key strengths of the MDS service; it allows us to respond so much more rapidly and effectively to new opportunities with results that we can rely on and that benefit our customers. This assured speed to market is absolutely critical in the mobile communications industry.”
MDS is committed to the quality of its products and services, and to the adoption at all times of industry best practice in their development and implementation. This commitment is demonstrated through our continued successful registration to ISO 9001:2008 & TickIT. Our customers operate in a highly dynamic and challenging environment. To survive and prosper, they have to utilize only the highest quality products and solutions. This in turn means that we have to deliver to the highest standard in order to maintain our position in the market.
All MDS business and operational processes are developed and implemented to comply with ISO 9001:2008 and TickIT to help meet the strategic business needs of our customers and to ensure we deliver real operational advantages.
MDS also maintains compliance and accreditation with ISO27001:2005 standards and in addition MDS is accredited with ISO22301 Business Continuity Management and maintains annual SSAE 16 certification for its Managed Service operation.
Knowledge of processes and changes to them are supported through education and training at all levels in the company in order to maintain our commitment to quality. Adherence to processes is also monitored and assured through an agreed schedule of internal audits and external registration audits.
TeleManagement Forum (TMF)
Since 2005 MDS have been an official member of the TM Forum, a global, non-profit industry association focused on enabling service provider agility and innovation.
As a member of the forum MDS are part of a 65,000 strong community working together to better the industry.