Online and personalised interactions for a better customer experience
To win and retain customers in a highly competitive environment, IT and communications service providers need to deliver increasing levels of value and personalisation directly to the customer, interacting across the full spectrum of multi-screen interfaces.
Consolidated e-billing and spend analytics – providing customers with secure online access to consolidated accounts and electronic billing information, allowing them to take control of their communications services. E-billing and spend analytics empowers customers to make informed decisions, enhance customer experience, and reduce operational and support costs.
Multi-screen self-service – providing self-service account administration features direct to the customer handset, helping to mobilise information, monetise services, and support automated service changes. The multi-screen solution spans the entire range of connected devices, including smart phones, tablets, web and TV, allowing service providers to deliver a consistent, engaging, and personalised customer experience regardless of access device.
- Consolidate disparate customer and service information
- Reduce operational costs
- Personalise the customer experience
For further information on MDS customer interaction capabilities, we invite you toto discuss specific requirements or visit the to download the latest MDS papers.