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MDS

Customer Interaction

Online and personalised interactions for a better customer experience

To win and retain customers in a highly competitive environment, IT and communications service providers need to deliver increasing levels of value and personalisation directly to the customer, interacting across the full spectrum of multi-screen interfaces.

Consolidated e-billing and spend analytics – providing customers with secure online access to consolidated accounts and electronic billing information, allowing them to take control of their communications services. E-billing and spend analytics empowers customers to make informed decisions, enhance customer experience, and reduce operational and support costs.

Multi-screen self-service – providing self-service account administration features direct to the customer handset, helping to mobilise information, monetise services, and support automated service changes. The multi-screen solution spans the entire range of connected devices, including smart phones, tablets, web and TV, allowing service providers to deliver a consistent, engaging, and personalised customer experience regardless of access device.

MDS Customer Interaction

Advantages

  • Consolidate disparate customer and service information
  • Reduce operational costs
  • Personalise the customer experience

For further information on MDS customer interaction capabilities, we invite you to contact us to discuss specific requirements or visit the Resource Centre to download the latest MDS papers.

Resources

Business E-Billing & Spend Analytics

Business E-Billing & Spend Analytics

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MDS Spend Analyser

MDS Spend Analyser

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