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Order Management

Automated service fulfilment and provisioning

The increasing complexity of processing and fulfilling orders across multiple channels and lines of business presents a challenge for IT and telecoms service providers. To remain competitive, providers must ensure that services are delivered in a timely, accurate, and repeatable manner.

MDS order management capabilities provide a comprehensive third-party management and service provisioning portfolio that is designed to ensure orders are handled efficiently and correctly at every stage.

Effortless third-party management – Providing automated workflow and interfacing capabilities to manage external systems and processes across the customer lifecycle value chain, including: payment gateway management for the automation of financial transactions that help to maintain free cash flow; and fulfilment for the rapid and accurate delivery of hardware and other physical goods. Third-party management increases efficiency and reduces costs, reducing order fall-out and ensuring orders are processed accurately and completely, regardless of complexity.

Automated service provisioning – Providing automated workflow and interfacing capabilities to handle subscriber additions to the billing account and provisioning to the network. Automated service provisioning speeds customer connection, helping to maximize revenue generation and enhance customer experience.

Dynamic web services – Offering a standard mechanism for data interchange between disparate systems, web services enable rapid, reduced cost integration to network operator and other third-party systems for the automation of intensive processes, such as provisioning, fulfilment, and payment management.


  • Automated provisioning and order processing
  • Reduce order fall-out and manual errors
  • Rapid integration to third-party interfaces

MDS Order Management

For further information on MDS order management capabilities, we invite you to contact us to discuss specific requirements or visit the Resource Centre to download the latest MDS papers.


MDS Managed BSS

MDS Managed BSS

Download this paper to find out how the MDS technology and services can help deliver top line growth in the digital economy.