Customer Management Platform

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Customer Management Platform (CMP) is at the heart of our service, transforming your telecoms operation to deliver new customer focus and profitability.

CMP allows you to design, price, deliver and bill new telecoms services:

  • At scale - to any size of subscriber base
  • Reliably - with end-to-end secure digital infrastructure to meet enterprise and consumer demand
  • Accurately - with real-time business insight for predictable business decision-making
  • Fast - roll out in days, not months

With CMP, you can integrate your existing services and design profitable new services quickly and easily. CMP helps you remain competitive in a fast-changing landscape without having to make new platform investments. This gives you the flexibility to configure services optimally for price, profit and customer satisfaction, all in real-time.

CMP includes:

  • Sales - product catalogue and service configuration
  • End-to-end digital delivery - fulfilment, provisioning and rating
  • Customer management - self-serve platforms, support tools, CRM
  • Billing - integrated account ledger, payment management and credit control

CMP is underpinned by a single unified database, which integrates with your existing customer record and can be augmented with Spend Analyzer, Selfcare, Real-time Charging and Online Analytics as your business grows.

Customer in-life management screenshot

"CMP automates [the enrollment] process and logs customer details along with their tariff, package, bundle and invoice requirements. Not only does this cut down the amount of time our customer service agents spend on the  process, but CMP offers a competitive cost-per-subscriber rate when compared to other customer care and billing systems."

IT Delivery Manager, Telefonica O2

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