Online Analytics and Churn


Online Analytics is the management metrics component of our Customer Management Platform (CMP).

It gives your senior management accurate, real-time dashboards to run a better telecoms business. The MDS Online Analytics platform can present you with the full range of management information, comprising high-level key performance metrics including:

  • Subscriber volumes and profitability
  • Revenue segmentation, by product, subscriber etc.
  • Customer value / ARPU
  • Churn

Online Analytics is an intuitive and easy-to-use web-based interface, accessible on any device.  

Online Analytics puts the real-time raw data available from CMP to work in your business, delivering a full picture of the current state of your operations and insight to make actionable commercial decisions. With data on demand, you can also:

  • Drill down from the high level metrics to individual data sets
  • Identify trends
  • Use our ready-built definitions based on industry best-practice, or design your own high-level KPIs
Analytics screenshot

"The evolution of our service, through new solutions, innovations and payment options, is reliant on the underlying software and analytics to make it a success. I am in no doubt that this success would not be possible if we did not have MDS partnering with us."

IT Billing Systems Manager, Gogo

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Unlock the value in your customer information - MDS Online Analytics

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