Selfcare gives consumers everything they need to manage their accounts in a simple and user-friendly interface. It allows customers to resolve many of their billing challenges online, reducing the need to call customer services – and the associated customer management cost.
As the MDS platform operates in real-time, your customers can see their service usage (minutes, data, bundles, offers etc.) as it happens – giving users comfort and encouraging them to proactively configure and refine their package.
With Selfcare, customers can:
- View and understand their latest bill
- See their real-time status, e.g. unbilled use of services and bundles
- Make one-off payments or set up recurring payments
- Receive offers designed around their current usage
Consumers can access Selfcare through a browser, on any device, or even via an app (using our API and interoperable components).
Selfcare reduces service calls without compromising customer satisfaction, allowing you to deliver better service and still focus on revenue generating activities.
"The advanced corporate functionality within CMP allows us to attract and retain high spend corporate customers by providing these customers with the functionality that enables them to manage, monitor and control their communications usage, procurement and spend."
"The advanced corporate functionality within CMP allows us to attract and retain high spend corporate customers by providing these customers with the functionality that enables them to manage, monitor and control their communications usage, procurement and spend."
IT Delivery Manager, Telefonica O2
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