Spend Analyzer

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Spend Analyzer puts powerful dashboards in the hands of your enterprise and SME customers, giving them control, insight and confidence. As the MDS platform is real-time throughout, your customers no longer need to wait for a monthly billing cycle to understand their service usage. Spend Analyzer gives them sophisticated e-billing and analytics, through a simple browser interface, 24/7.

With Spend Analyzer, your customers can:

  • View their current usage and/or invoices, and understand billing line-by-line
  • Build their own user-defined analysis groups (e.g. department, team etc.) to align usage with their own operational needs
  • Analyse spend by product, individual user, customer or any other group, on demand
  • View and analyse data from multiple billing accounts, billing periods, call types and service types, and from different departments and regions

Your customers get an integrated online view of their services and usage, tailored to their business needs and priorities, improving customer satisfaction and the value they receive from you.

You get reduced billing complexity, a single view of each customer, fewer queries and better first-time call resolution. This means a lower cost of servicing your accounts, better insight into the true value of each customer, and the opportunity to provide a more targeted service and upsell opportunities.

Spend Analyzer includes:

  • Consolidated service dashboard - Give your clients the full picture
  • Desktop and mobile access - Simple browser interface
  • Custom analytics and reporting - Your clients can build their own views to aid strategic decision-making
  • Proactive budget monitoring - Get notifications instead of surprises
     
Spend Analyzer

"We are confident that this partnership will continue to evolve as both parties are committed to the provision of the latest technologies supported by a superior infrastructure and advanced services."

IT Delivery Manager, Telefonica O2

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