Managed Services

No-one is better placed to build your digital business: our technology is resilient, scalable, and above all designed to stay ahead of end-user expectations.


Reducing the cost and risk of digital services

Digital and data services are rapidly-evolving businesses in which customers demand the latest services and total reliability. The investment required to stay competitive independently can be prohibitive.

The MDS platform de-risks the cost of participation in digital service provision, with:

  • Minimised capital investment
  • End-to-end managed cloud delivery which means you’ll always have a current and commercially attractive product line
  • Service level agreements (SLAs) to seamlessly serve hundreds of thousands of customers
  • A rich stream of real-time data for world-class operational (fraud detection, customer service) and strategic (customer engagement, product design) business intelligence.

We deliver a world-class technology platform -  giving you the flexibility and insight to build profitable and engaging propositions.

Why MDS?

  • Expertise: A team with unrivalled telco technology and marketing experience
  • Agility: A completely cloud-based platform, so you can develop and customise your ideal mobile service
  • Analytics: Real-time data for every parameter of the business
  • Assurance: Live and predictive analytics to optimise your operation, from maximising revenues to detecting fraud
  • Customer Engagement: Built from the outset with a rigorous focus on the customer experience
  • Evolution: Integration with the emerging digital ecosystem, from IoT and M2M to payments, apps and OTT services
  • First comprehensive real-time billing and customer care company to achieve Frameworx Implementation Conformance for a Managed Service from TM Forum.
cloud laptop

"MDS’ ability to own and manage ‘the billing problem’ and operate a fully-assured managed service with guaranteed service levels that comply with industry regulations, is a powerful capability that our customers rely on 24x7, 365 days a year."

Alan Mahon, Head of Business Mobile Product, Eir Business

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MDS Managed Service Operations

Focus on your core strategy and provision.

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