Customer Management
Customer Management
MDS’ Customer Management Portfolio enables Communication Service Providers (CSPs) to offer compelling services to the lucrative business market. With our Service Oriented Architecture (SOA) approach and sophisticated billing logic, our platforms can support complex convergent services without the need for costly development. Delivered on a managed service model, MDS provides hosted platforms that are scalable, flexible and accurate, ensuring optimized revenues, reduced cost and rapid go-to-market.
Our solutions address the four critical goals of CSPs:
1. Single View of Customer – MDS platforms deliver a unified view of customer information and services on a single screen. This holistic view of the user will typically lead to a reduction in the length of call times and present opportunities for incremental sales.
2. Single View of Product – MDS platforms provide a unified, media-rich repository for all core and value-add products. This can reduce the costs associated with maintaining multiple catalogues, often in multiple languages and currencies.
3. Single Point of Contact – MDS platforms ensure the customer can manage all their services, including mobile, PSTN and broadband, through a single customer service advisor. Providing a single point of contact typically leads to an improvement in first call resolution, with a decrease in follow-up calls, and improvement in customer experience.
4. Single Bill and Reporting – MDS platforms can present a single customer invoice for aggregated or convergent services, reducing overheads and encouraging customer stickiness. For the CSP, our platforms deliver unified reporting for data on multiple sources, including from third-party vendors, to identify true customer value.
MDS Customer Management Platform delivers an integrated CRM and billing platform to support differentiated unified communications services for business customers.
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You can download resources on enterprise customer experience,
e-billing, e-care, analytics, managed BSS and other areas of interest from our downloads area.
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