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Managed Service

Market-leading managed services using our private cloud

For IT and communications service providers it’s a challenge to get systems configured and live quickly, and to maintain optimal operations in a dynamic market.

MDS implements, manages and maintains the business support systems (BSS) that are critical to our customers, global service providers, for delivery and monetisation of services. MDS proven software and services deliver financial and operational advantages that help speed time-to-market, reduce capital expenditure, improve cost-efficiency, and enhance customer experience.

MDS managed service operates according to an ITIL-aligned framework that drives flexible and assured end-to-end service delivery enablement:

Service Strategy and Design – ensures the mission critical management of capacity, availability, security, and compliance. MDS is one of the first UK businesses accredited with ISO 22301 Business Continuity Management. In addition MDS is accredited with ISO 9001 TickIT and ISO 27001 certification from the International Organization for Standardization for our award-winning managed service operations, confirming they adhere to standards of quality, security and business continuity that are recognized and respected throughout the world.

Service Transition – for service introduction and in-life changes, MDS applies industry-standard practices to help speed project delivery and reduce the costs and error, driving rapid time to value.

Service Operations and 24/7 Service Desk – MDS service operations has been designed to flex to meet the needs of each customer individually, providing the experienced and professional resources to run critical business and operational processes for IT and telecoms provision, including tariff management and invoice production. In addition, our global customers are supported round the clock by a dedicated and proactive Service Desk team.

Continuous Service Improvement - beyond essential revenue and customer management functions, the MDS Continuous Service Improvement team exists to leverage operational analytics to help deliver meaningful customer insights, promote fraud prevention and revenue assurance activities, and enhance the customer experience.

MDS Managed Service


  • Lower cost, lower risk alternative to in-house management
  • Up to 40% lower TCO than in-house operations
  • 20-30% productivity gains
  • Faster time to market, faster return on investment
  • Free-up valuable internal resource to drive innovation
  • Experienced people, mature processes and proven technology
  • 24/7 service management
  • 50+ assured SLAs
  • 120+ assurance points – dynamic monitoring and validation
  • Flexible OPEX and CAPEX commercial model options

For further information on MDS managed services, we invite you to contact us to discuss specific requirements or visit the Resource Centre to download the latest MDS papers.


MDS Managed BSS

MDS Managed BSS

Download this paper to find out how the MDS technology and services can help deliver top line growth in the digital economy.