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OSS BSS Transformation

OSS BSS transformation has been a key strategic objective for CSPs over the last 5 years, with the goal of driving down operational costs, increasing efficiency and increasing the effectiveness of technology and processes across group and operating company business units.

While much of this transformation has focused on key OSS BSS platforms including Network, Inventory and Billing from a system rationalisation perspective, transformation is now turning towards market and customer segments from the perspective of unifying and enhancing the customer experience. In addition, the ability of CSPs to support new service and business models in the advent of over-the-top services, is forcing greater degrees of flexibility and agility in order to meet customer needs.

MDS customer experience management solutions for CSPs address the key challenges of service providers in customer experience transformation, from launching e-enabled solutions, such as e-billing, through to providing a greater focus on specific customer segments such as business through the consolidation of customer management systems across the revenue management layer.