Welcome to the MDS web site.

Customer Management

The BSS needs of Communication Service Providers (CSPs) are changing. Established operators have a pressing need to drive down costs to compete effectively in the digital economy, prompting a reorganization of the IT ecosystem that includes transformation of legacy systems and tentative steps towards network consolidation.

Business customers are ready to spend money for genuine convergent services and Greenfield operators, looking to capture a share of the B2B market, must deliver complex and scalable solutions without allowing costs to spiral out of control.

For established and Greenfield CSPs looking to outsource or transform, MDS can deliver sophisticated Intelligent BSS solutions in a timely and cost-controlled manner.

Proven - MDS has delivered quantifiable value to some of the world’s largest fixed and mobile operators for over 10 years through our hosted managed services.

Scalable - our integrated systems are scalable to millions of customers, we rate more than 4 billion usage records per month and our total billed revenue exceeds £300 million per month.

Flexible - integrated workflow engine automates manual tasks to reduce impact on service centre time and resource. Web Services reduce development time and integration costs with third-party service providers.

End-to-End Solution – we address the entire order-cash-care value chain from acquisition to customer service, reducing the costs associated with external consultancy and integration:

• Tariff creation – we support the design, build and launch of new tariffs in a single day, delivering rapid time-to-market
• Provisioning – we automate network provisioning and account creation for complex business customers, reducing time and resource impact on service centres
• Rating and billing – a sophisticated and powerful engine with the flexibility to handle convergent services, delivering increased ARPU and customer stickiness
• CRM – we provide a single view of the customer and their services, significantly improving the customer experience and optimizing time-to-resolution
• Online services – powerful online e-bill presentment and spend analytics tool that can deliver a significant reduction in call centre traffic and rapid cost savings through paperless billing.

Experienced Professionals – We are a company of experienced and knowledgeable professionals providing consultancy, development, process engineering, project management, support and services. It is the experience and dedication of our people that enables MDS to deliver high risk projects against very aggressive timescales, on time and to budget.

Low Risk Commercial Model – MDS can provide a fully hosted and managed service, including infrastructure and application management, on a pay-as-you-grow commercial model, reducing CAPEX and risk.