Welcome to the MDS web site.

Managed BSS Solutions

MDS has over 20 years’ experience in providing Managed Business Support Systems (BSS) solutions for Communications Service Providers (CSPs), including Telcos, Cablecos and Virtual Network Operators. Managed BSS offers one of the most cost-effective, proven and scalable set of managed service capabilities, systems and infrastructure in the global market today. MDS understands the need for today’s CSPs to grow market share through product and service innovation at the same time as controlling costs. Similarly, the business market is demanding innovative convergent offerings such as Unified Communications, the technical and operational demands of which are significant, requiring a new agility and cost-efficiency on the part of the CSP. In response to this, the Managed BSS solution from MDS offers an assured and cost-efficient approach.

Dedicated MDS resources configure, manage and maintain critical BSS systems for global CSPs that speed time to market and enable the rapid introduction of new offerings to the product portfolio, all without the need for heavy integration to existing IT infrastructure. Managed BSS integrates three critical layers of functionality and capability that enable seamless and assured operations across the order-cash-care value chain.

Managed Service Layer – offers a comprehensive hosted service backed by an extensive suite of dynamically-assured SLAs. Managed Service introduces a cost-efficient alternative to in-house customer management – without the need for CSPs to sacrifice control.

Billing Layer – delivers sophisticated and flexible billing and subscriber management functionality to support the rapid introduction and assured provision of next generation communications services across the customer lifecycle.

Customer Experience Layer – provides business customers with a single view of their organization, services and Telecoms spend through online services, and enables a single point of contact for problem resolution through the customer service centre.

MDS Managed BSS benefits include:

• Lower Total Cost of Ownership
• Assured Delivery & Service Excellence
• Software Scalability and Accuracy
• Rapid Time to Value

For further information, the Managed BSS for Next Generations Telecoms paper is available for download now or please contact us.