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MDS

SME & Corporate Customers

Solutions designed to manage the complexity of serving business customers

Communications and IT service providers, faced with increasing competitive threats and the commoditisation of traditional consumer revenue streams, must strive to develop new sources of revenue and maximise opportunities with existing customers. As such, the SME (Small, Medium Enterprise) and corporate business customer segments present an area that is ripe for intensive development.

Large corporates often demand a tailored approach to their services and commercial arrangements. MDS is a specialist in business billing and customer management, providing a flexible, scalable, built-for-business BSS solution that is proven to support the most exacting requirements of the most demanding customers.

The same built-for-business BSS solution is also perfectly suited to leverage the opportunity presented by the SME segment, traditionally an underserved and, in many cases, unnoticed market segment (typically hidden away as individual consumers). While SMEs – said to account for more than 90% of all businesses globally – will have fewer handsets than a corporate, their IT and communications requirements and their relative lifetime value will be no less.

MDS solutions are ideally suited to help service providers monetise the SME and corporate customer segments, through the introduction of:

  • Policy-driven controls that help businesses administer complex communications services across their estate, including bring your own device (BYOD) policies
  • Transparent service level agreements that demonstrate value to the customer and help to unlock incremental revenue
  • Automation to maximise customer service responsiveness and control operational overheads, reducing costs and protecting margins

MDS SME & Corporate Customers

Benefits

Fast, Flexible Time to Market

  • Business and MVNO market segment specialists
  • Support for complex communications services
  • Monetise, rate and bill any service
  • Fastest tariff and product set-up on the market - days
  • Single view of the customer and their services

Assured BSS Managed Services

  • Experienced people, mature processes and proven technology
  • 24/7 service management
  • 50+ assured SLAs - dynamic monitoring and validation
  • Automated credit and collections reduce financial risk

 

Low Total Cost of Ownership

  • Flexible deployment and business model options
  • Lower TCO than in-house operations
  • Leverage double-digit productivity gains
  • Flexible OPEX and CAPEX commercial model options

Advanced Analytic Insights

  • Fully assured process and analytic framework
  • Hundreds of business process validations
  • Order accuracy analytics
  • Revenue assurance and fraud analytic controls
  • Commercial and marketing insight data analytics

For further information on MDS next generation telecoms solutions, we invite you to Contact Us to discuss specific requirements or visit the Resource Centre to download the latest MDS solution papers. 

Resources

SME

SME

Winning service provider strategies for converting the business customer SME growth opportunity.

Download